Our Story

Welcome to Gems Pet Shop, where we are more than just a pet shop – we’re a community of animal lovers dedicated to providing the best care and products for your furry friends. Our story began in 2016 when our founders, Gem and Shukran, started this business with the goal of helping farmers. But as we expanded our knowledge and expertise, we saw an opportunity to make a difference in the pet industry and help more people.

Our passion for animals comes from our upbringing on a farm, where we learned to love and respect all creatures great and small. From cats and dogs to cows and chickens, we were taught to treat each animal with the utmost care and kindness. Those values remain at the heart of our business today.

As we grew, we noticed a growing interest in our pet shop from the local community. Customers would come in with questions and requests, and we made it our mission to provide them with the products and advice they needed to care for their pets. We take pride in our ability to offer personalized, caring, and professional service to every single one of our customers, whether you’re a first-time pet owner or a seasoned pro.

Today, we have three stores across Paphos, including our flagship store in Chloraka, as well as stores in Kato Paphos and Polis. But despite our growth, we remain committed to our roots as a small family business dedicated to making a difference in the lives of animals and their owners.

At Gems Pet Shop, we know that your pet is a beloved member of your family. That’s why we go above and beyond to ensure that every product we stock and every piece of advice we offer is geared towards helping your furry friend thrive. We are proud to be a trusted partner in your pet’s wellbeing, and we can’t wait to welcome you to our community of animal lovers.

Our Values

1

Empowering You with Education

We believe that education is key to providing the best possible care for pets. That's why we are committed to pet owner education, providing our customers with the information and resources they need to care for their pets. Whether you're a first-time pet owner or a seasoned pro, we're here to help you learn everything you need to know about pet care. We believe that by promoting pet owner education, we can help pets live healthier and happier lives.

2

Providing Personalized Pet Care Solutions

We understand that every pet is unique, with its own needs and preferences. That's why we provide personalized pet care solutions tailored to the needs of each individual pet. Our knowledgeable staff can help you find the right products and services for your pet, and provide you with expert advice on everything from nutrition to training. We believe that by providing personalized pet care solutions, we can help pets live their best lives.

3

Prioritizing Your Pet's Health and Well-being

We believe that pets deserve to live healthy and happy lives. That's why we prioritize the health and well-being of pets in everything we do. From the products we sell to the advice we provide, we're always focused on helping pets live their best lives. We believe that by providing high-quality products and services, we can help pets stay healthy and happy for years to come.

Quality
Quality

We provide only high-quality products that meet our standards for pet health and safety.

Expertise
Expertise

Our team of pet experts is dedicated to sharing their knowledge and experience with our customers.

Delivery
Delivery

Fast, reliable delivery to your doorstep - everything your furry friend needs, right here!

Support
Support

Our customer support team is here to help you and your furry friend, anytime. Contact us today!

Our partners

Our Team

Gem Mustafa

Founder

Shukran Mustafa

Co-Founder / Accounting

Aliona Novicova

Customer Service

Dimitra Charalambous

Customer Service

Michael Demou

Marketing & Advertising

Andreas Demou

Marketing & Advertising

FAQ's

Our pet shop offers a variety of pet care products and services, including food, treats, toys, grooming supplies, and more.

Our top priority is providing exceptional care for all pets, which is why we offer a wide range of products and services to ensure their health and happiness.

Absolutely! We love meeting our customers’ furry friends and have a pet-friendly policy in all our stores.

Unfortunately, we do not offer pet adoption services at this time. However, we can provide recommendations for local shelters and adoption centers.

We want all of our customers to be satisfied with their purchases, so we offer a hassle-free return policy within 30 days of purchase. Please keep in mind that certain items, such as opened food or used grooming supplies, may not be eligible for return.

At the moment, we regret to inform you that we do not offer pet grooming services. However, we are actively considering this option for the near future.

Hour Of Operation

Monday:8-7PM
Tuesday:8-7PM
Wednesday:8-7PM
Thursday:8-7PM
Friday:8-7PM
Saturday:8-2PM
Sunday:Closed

Inquiries

If you have any inquiries contact us at 26 040758, please email us: hello@gemspets.com 

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