Terms and Conditions

Welcome to Gems Pets. We strive to make it easy for you to understand the terms and conditions that govern your use of our website. We have provided plain English explanations for certain sections of this page, but please read the full text for complete details.

This website is owned and operated by Gems Pet & Animal LTD (Owner) under the domain name “www.gemspets.com” (Website). By accessing and using this Website or any of the Products provided by Gems Pets, you acknowledge and agree to be bound by the following terms and conditions (Terms). We reserve the right to modify the Terms at any time. Your continued use of the Website after any such modification constitutes your agreement to be bound by the amended Terms. We encourage you to periodically review the Terms to stay informed of any updates. The terms “we”, “us”, “our”, “Gems Pets”, “Gems Pet & Animal LTD” and the “Website” refer to the Owner, whose registered postal address is Ioannou Charalampous 1, shop 4 Chloraka CY, 8220. The term Website includes any other website owned and operated by the Owner.


By accessing and using the Website, you acknowledge and agree to use it only for personal and non-commercial purposes. Any information obtained from the Website must not be used or permitted to be used for any commercial or non-personal purpose. You must not remove, copy or reproduce any content from the Website unless express permission is given by Gems Pets. Your use of the Website must comply with all applicable laws and these Terms, and you must not disrupt the Website in any way, such as by interfering with its software.

In other words, you are not allowed to steal or misuse any content from the Website, and you must not engage in any activities that could harm the Website or its users.


Gems Pets, including its directors, officers, employees, agents, representatives, and third-party content providers, does not provide any warranty or representation that the Website will be uninterrupted or error-free. While we strive to ensure that the Website operates efficiently and smoothly, we assume no responsibility and will not be liable for any interruptions or unavailability of the Website for any reason.

To summarize, we make every effort to keep the Website running smoothly, but we cannot guarantee that it will be available at all times.


To access some features of the Website, membership is required. If false or incomplete information is provided during the membership process, or we have reasonable grounds to believe such information is inaccurate, we may suspend, terminate, or deny future access to and use of the Website.


When an order is placed with Gems Pets, it is considered an offer to purchase a specific product(s) for the stated price on the Website and in accordance with these Terms. Gems Pets reserves the right to reject the offer for any reason, including pricing or product description errors, purchasing quantities exceeding retail norms, and product unavailability. In these cases, Gems Pets may contact the customer to discuss alternative arrangements. Prices and product availability are subject to change without notice. Gems Pets is not responsible for stock shortages or sold-out items caused by third-party suppliers or manufacturers. If such an event occurs, Gems Pets may contact the customer to provide alternatives or offer a refund or store credit. Gems Pets also reserves the right to limit purchases to normal retail quantities. During our Black Friday promotions, in case a product is out of stock, customers have the option to receive a refund or delay the payment hold until the product is restocked and delivered to their address (payment will be held for a maximum of 30 days; otherwise, a refund will be issued). 

Intellectual Property

All material published or displayed on the Website, including designs, logos, graphics, images, icons, photographs, typefaces, software, data, information, pictures, and other materials (collectively, “Content”), is the sole property of the Owner, including all third-party and user-generated content. The Content may not be reproduced, published, or transmitted without the Owner’s prior written consent. Infringement of copyright, trademark, or other intellectual property rights may result in civil and/or criminal penalties. The words “Gems Pets” is a registered trademark and is governed by intellectual property law. Unless otherwise indicated, all other trademarks appearing on the Website are the property of their respective owners. All rights not expressly granted herein are reserved.

Privacy and Personal Information

Please refer to the Privacy Policy for further information on your personal information, what we collect, and how we may use it. By continuing to use the Website, you agree to the terms of the Privacy Policy (as amended from time to time).

Typographical Errors

If a Product is listed at an incorrect price due to a typographical error or pricing information received from our suppliers, Gems Pets reserves the right to refuse or cancel any orders placed for Products listed at the incorrect price. Such occurrences may warrant a refund or store credit and will be assessed on an ad hoc basis. If there is any inconsistency between the prices shown in Gems Pets’ catalogues, emails, or other promotional material and the prices shown on the Website due to human or typographical error, Gems Pets reserves the right to nominate which price the Product will be sold for and will not be held liable or responsible in any way.


You understand and agree that:

The information presented on the website or any other material accessed via the website is general information and should not be construed or used as advice.

Gems Pets has the right to change the content of the website without prior notice. We reserve the right to update and modify the website at any time without informing the users of the website.

Although Gems Pets makes every effort to ensure that the information and other material provided on the website is current, reliable, accurate, and complete, all information and material on the website are provided in good faith and on an “as is” basis. To the extent permitted by law, we do not guarantee or make any representations regarding the currency, accuracy, reliability, or completeness of the information and material provided on the website.

Gems Pets, including its directors, officers, employees, agents, representatives, and third-party content providers, is not responsible for any loss (whether direct or indirect) arising from any reliance or action taken by you on any information or material accessed through the website or from any errors or omissions in the information provided on the website, regardless of negligence.

The photographs, illustrations, and packaging images shown on the website are representative of the products advertised, and the actual appearance of the products may vary.

Before acting or relying on any information or material provided on the website, you should make your own inquiries and seek independent advice.

Third Party Links

The website may contain links to other sites on the internet owned and operated by third parties (Third-Party Website). These links are provided as a free service for your convenience only.

Any dealings between you and a third-party website are solely between you and the owner of that website, and you use and access any third-party website at your own risk. You may not hold Gems Pets liable for any claim related to your use and access to any third-party website. Any link from the website directing you to a third-party website does not imply our endorsement or approval of that third-party website or any product or service being offered, provided, advertised, or promoted on that third-party website. To the extent permitted by law, we do not make or give any representation or warranty, whether express or implied, regarding any matter relating to any third-party website, including but not limited to the currency, reliability, accuracy, and completeness of information provided on that third-party website.

Third Party Information

Information about the products sold on the website has been sourced primarily from third parties, such as the manufacturers, suppliers, and/or retailers of those products (Third-Party Information).

When the website provides Third-Party Information, you agree and acknowledge that it is being made available by us to you as a free service for your convenience only. Although we will not knowingly provide incorrect information, any reliance on Third-Party Information is entirely at your own risk. To the extent permitted by law, Gems Pets does not give any representation or warranty, whether express, implied, or otherwise, regarding the accuracy, currency, reliability, or completeness of Third-Party Information provided on the website, and we are not responsible for any inaccuracies or errors caused by incorrect information supplied to us by third parties.

Consumer Guarantees – Your Right to Refund, Replacement or Credit

Cypriot Consumer Law (CCL) is the national law for fair trading and consumer protection. Nothing in these terms excludes, restricts, or modifies any right, remedy, or consumer guarantee available to you under the CCL.

Under the CCL, you are entitled to a refund, replacement, or credit from Gems Pets when a product fails to meet one of the automatic consumer guarantees provided under the CCL. These guarantees include that:

  • The product is faulty or of unacceptable quality;
  • The product does not match the product description; and
  • The product is unfit for the intended purpose (does not do what it is meant to);

The consumer guarantees will not apply where you have:

  • caused the product to become damaged (such as using the product in a way that it is not intended to be used);
  • have mistreated or abused the product (intentionally or unintentionally);
  • received what you asked for but changed your mind, found it cheaper elsewhere or decided you do not like the product; or
  • knew of or were made aware of the faults before you bought the product.

Gems Pets complies with Cypriot Consumer Law. If you receive a damaged or faulty product, or the product does not match its description or does not perform as promised, you may be entitled to a refund, replacement, or credit. However, we cannot offer refunds for products that have been damaged due to misuse or for products that you have simply changed your mind about. Please keep your proof of purchase.

Limitation of Liability

To the extent permitted by law, Gems Pets’ liability for any breach of any term, condition, or warranty implied by any Act of Parliament is limited to the cost of either replacing the product or having it repaired.


You are responsible for your actions while using the Gems Pets website. If you breach these terms and conditions or any laws or rights of a third party, you agree to indemnify and hold us and our related entities, affiliates, and our and their respective officers, agents, and employees harmless from and against any and all claims, demands, proceedings, losses, and damages (actual, special, and consequential) of every kind and nature, known and unknown, including reasonable legal fees.

Coupons and Discount Codes

Gems Pets may issue coupons or discount codes from time to time for use on our website. Discount codes cannot be applied to previously placed orders, cannot be used in conjunction with other offers unless otherwise specified, are not transferable or redeemable for cash or credit, and must be entered prior to completing your order. We reserve the right to modify, cancel, or restrict the use of discount codes at any time for whatever reason and exclude certain products from discount codes.


While we try our best to ensure prompt and timely delivery of our products, shipping and other factors outside of our control may result in delays. Gems Pets does not accept any liability for loss or damage suffered by anyone as a result of any such delays, and we shall not be liable for any inaccuracy of information provided in relation to the date and time of delivery. We reserve the right not to ship to remote or rural locations. 

As part of our commitment to convenience, all our deliveries are door-to-door. Additionally, during checkout, you can specify your preferred delivery day and time. Feel free to leave a note to let us know when you’ll be available to receive your order. For our frozen food items, we employ special polyester boxes to ensure they remain frozen during delivery. In Paphos, orders will be delivered within 15-30 minutes of their pickup time, and in other cities, delivery will occur within 2-3 hours from the moment they are picked up by the courier.

During the period of the Black Friday Promotions, delivery times may extend up to 7 days.


If any portion of these terms and conditions is deemed to be invalid, illegal, or unenforceable, that will not affect or impair the validity, legality, or enforceability of the remaining terms.


You must be over the age of 18 years and/or able to enter into a legally binding contract to use the Gems Pets website.


These terms and conditions and your use of the Gems Pets website shall be governed by the laws in existence in Cyprus. Any claim related to gemspets.com and its constituents, and/or services provided by Gems Pets shall be governed by the laws of Cyprus, and you agree to submit to having the matter dealt with in a court within Paphos, Cyprus.


If you have any questions or concerns regarding these terms and conditions or the Gems Pets website, please contact us at support@gemspets.com .


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