BIRDS
CAT
DOG
FISH
REPTILES
RODENTPaw your way to us - Reach out for any queries or just to say woof!
If you have any questions, please fell free to get in touch with us. We will reply to you as soon as possible. Thank you!
General
To use your membership discount, simply enter the discount code in the coupon section at the checkout page. Once you apply the code, the discount percentage will be deducted from the total amount. If you encounter any issues using your discount code, please reach out to our team for assistance.
If you have any concerns about billing related to an error message while placing your order, please do not hesitate to contact our customer support team.
At Gems Pets, you can securely pay using either PayPal or Credit Card. We accept Visa and Mastercard.
About Us
Absolutely! Our customer service team is available Monday to Friday from 7 AM to 7 PM to assist you with all your pet needs. If you prefer, you can also contact us via email at support@gemspets.com.
Of course! Our customer support team is always ready to assist you. You can get in touch with us via email or phone.
Of course! We welcome you and your furry companion to visit any of our stores. All of our locations have a pet-friendly policy for your convenience.
We are located in Paphos, Cyprus, and have three physical store locations: Chloraka, Kato Paphos, and Poli Chrysochous.
If a specific item is currently out of stock, you can sign up to receive notifications when it becomes available again. To do this, go to the product page and select “Ask a Question.” In the message box, indicate that you want to be notified by typing “SIGN UP” and enter your details. We’ll send you an email notification as soon as the item is back in stock and ready for purchase.
We welcome product requests and are open to expanding our offerings in the future. If there is a specific brand you would like us to stock, please contact us at support@gemspets.com to let us know.
Unfortunately, we do not offer sample bags. However, we recommend starting with a smaller bag of food to determine if your pet likes it. Additionally, we have a helpful article on transitioning your pet to a new food that you may find useful.
