Paw your way to us - Reach out for any queries or just to say woof!
If you have any questions, please fell free to get in touch with us. We will reply to you as soon as possible. Thank you!
Payment Information
To use your membership discount, simply enter the discount code in the coupon section at the checkout page. Once you apply the code, the discount percentage will be deducted from the total amount. If you encounter any issues using your discount code, please reach out to our team for assistance.
If you have any concerns about billing related to an error message while placing your order, please do not hesitate to contact our customer support team.
At Gems Pets, you can securely pay using either PayPal or Credit Card. We accept Visa and Mastercard.
Existing orders & Returns
If you would like to return or exchange a product from your order, please contact our customer support team. They can advise you on the available options for return and assist with organizing an exchange, if needed. Please refer to our returns page for our full returns policy and a list of items that cannot be returned.
