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  •  Delivery & Return


    Our shipping services cover the entirety of Cyprus through Svelta or Quickbox services. During our Black Friday promotions, in case a product is out of stock, customers have the option to receive a refund or delay the payment hold until the product is restocked and delivered to their address (payment will be held for a maximum of 30 days; otherwise, a refund will be issued). Additionally, due to the high volume of orders received during the Black Friday event, delivery times may extend up to 7 days. NOTE: Frozen food items are delivered in insulated polyester boxes to maintain their temperature. For frozen orders expect a 15-30 minute delivery window in Paphos, while other cities receive their orders within 2-3 hours after courier pickup. You can specify your preferred delivery time at checkout.


    If you would like to return or exchange a product from your order, please contact our customer support team at support@gemspets.com . They can advise you on the available options for return and assist with organizing an exchange, if needed. Please refer to our returns page for our full returns policy and a list of items that cannot be returned. Our pet shop will accept exchanges and returns of unused and unopened items within 30 days of the date of purchase (14 days during the sales period), on presentation of the original proof of purchase at any store or by contacting our support team. Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed. Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.


    Give us a shout if you have any other questions and/or concerns. Email: support@gemspets.com / Phone: +357 26 040758
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  Estimated Delivery: Wednesday, Apr 24 – Friday, Apr 26
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Bugalugs Ear Cleaner is an essential addition to your dog’s grooming routine. This 200ml bottle of goodness provides a naturally derived, gentle formula that soothes and relieves itchy ears, reduces ear odor, and effectively removes wax and dirt, helping to prevent infections. Crafted with ethically sourced ingredients, this vegan ear cleaner is a trusted solution for maintaining clean and healthy ears. The specialized formula, enriched with naturally derived citrus ingredients, not only eliminates bad odors but also ensures your dog’s ears stay in excellent condition. Bugalugs Ear Cleaner is your go-to choice for fast, effective results and is vet-trusted, cruelty-free, and free from harmful additives like alcohol, parabens, silicones, SLES, SLS, DEA, and enzymes. Keep your furry friend’s ears clean, comfortable, and free from irritation with Bugalugs.

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SKU: LCB0030 Category: 
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